Return & Refund Policy

At myHomavelle, we want you to be satisfied with your purchase. If there is an issue with your order or you would like to request a return, refund, or replacement, please review the policy below.

30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition in which it was received

• Be returned in its original packaging, when applicable

• Include all original accessories, manuals, labels, and components

• Be accompanied by proof of purchase or your order number

To begin a return, contact us at info@myhomavelle.com before sending the item back.

Please include:

• Your full name

• Your order number

• The item you would like to return

• The reason for the return

• Photographs of the item, when relevant

Returns sent without prior authorization may not be accepted.

Please do not send returns directly to our business address unless our customer support team has specifically instructed you to do so. Approved returns may need to be sent to a designated return or fulfillment facility.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of a change of mind, an accidental order, or another customer-related reason.

We will cover reasonable return or replacement shipping costs when the return is caused by an error on our part, including when an item is:

• Damaged upon arrival

• Defective

• Incorrect

• Missing essential parts

• Materially different from the item ordered

Original shipping charges are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping service and retaining your shipping receipt. myHomavelle is not responsible for return packages that are lost or damaged during return transit.

Non-Returnable Items

Certain items cannot be returned for health, hygiene, safety, or personalization reasons.

Non-returnable items may include:

• Opened or used personal care or hygiene products

• Opened consumable products

• Customized or personalized products

• Gift cards

• Items marked as final sale

• Products that have been used, installed, altered, washed, damaged, or assembled after delivery

• Items returned without their original components or packaging

Additional return restrictions may be stated on the applicable product page.

This section does not limit your ability to make a claim when an item arrives damaged, defective, incomplete, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, incomplete, or incorrect, contact us within 30 days of delivery at info@myhomavelle.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs or videos showing the issue

• A photograph of the shipping packaging and label, when relevant

After reviewing your claim, we may offer:

• A replacement at no additional cost

• A refund to your original payment method

• A partial refund when appropriate

• Another reasonable solution agreed upon with you

We may ask you to return the item before issuing a refund or replacement. In some cases, a return may not be required.

Do not discard the item or its packaging until your claim has been reviewed.

Missing Items

If your order arrives with one or more items missing, contact us as soon as possible.

Please include your order number, photographs of the package, the shipping label, and all items received. We will review the shipment details and determine whether a replacement or refund is appropriate.

Some orders may be shipped in multiple packages and may arrive separately.

Lost Packages

If your tracking information has not updated or your package has not arrived, please first:

• Check the shipping address listed in your order confirmation

• Check around your property and with other household members

• Check with neighbors, your building manager, or mailroom

• Contact the shipping carrier when possible

Claims for packages believed to be lost in transit must be submitted no later than 30 days after the estimated delivery date.

If the carrier confirms that the shipment was lost and the loss was not caused by an incorrect address, refusal, failure to collect the package, or another customer-related issue, we may provide a replacement or refund.

A package marked as delivered by the carrier is not automatically considered lost. We may require additional information or confirmation from the carrier before approving a claim.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

myHomavelle is not responsible for delivery failures, delays, or losses caused by:

• An incorrect or incomplete address

• A missing apartment, unit, suite, or building number

• An incorrect ZIP Code

• An outdated address

• Incorrect recipient information

Contact us immediately if you notice an error in your shipping address. We will attempt to update it, but we cannot guarantee that changes can be made after an order has been processed.

If a package is returned to the sender because of an address error, the customer may be responsible for any additional shipping or handling costs required to resend the order.

Unclaimed, Refused, or Undeliverable Packages

Packages that are refused, left unclaimed, or not collected from a carrier or pickup location may be returned to the sender, abandoned, or destroyed by the carrier.

When a package is returned to a fulfillment facility, we may be able to arrange reshipment. The customer may be responsible for additional shipping and handling costs.

We cannot guarantee a refund, replacement, or reshipment when a package is:

• Refused by the recipient

• Not collected within the carrier’s collection period

• Abandoned or destroyed by the carrier

• Undeliverable because of customer-provided information

• Returned because the recipient was unavailable after repeated delivery attempts

Any refund approved for a returned package may be reduced by the original shipping costs, return-to-sender charges, handling costs, or other non-refundable carrier fees.

Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change your order.

We will make reasonable efforts to accommodate your request, but cancellation or modification is not guaranteed after an order has entered processing, fulfillment, or shipment.

Once an order has been shipped, it cannot be canceled. You may request a return after delivery, subject to this policy.

Refunds

We will notify you after reviewing and inspecting your return or claim.

When a refund is approved, it will generally be issued to the original payment method. Processing times vary depending on your bank, credit card company, or payment provider.

Shipping fees, expedited shipping charges, return shipping costs, customs charges, and other delivery-related fees are generally non-refundable unless the issue was caused by an error on our part.

We reserve the right to refuse a refund when:

• The return was requested outside the applicable return period

• The item has been used, damaged, altered, installed, or washed

• The item is missing parts, accessories, or original packaging

• The returned item does not match the item originally purchased

• There is evidence of misuse, fraud, abuse, or repeated unreasonable claims

• The item is listed as non-returnable or final sale

Late or Missing Refunds

If you have been notified that a refund was issued but have not received it:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

It may take several business days for a refund to appear after it has been issued.

If you have completed these steps and still have not received your refund, contact us at info@myhomavelle.com.

Exchanges

We do not guarantee direct exchanges.

The fastest way to replace an unwanted item is generally to return the eligible item and place a new order after the return has been approved.

Damaged, defective, incomplete, or incorrect items may be replaced in accordance with this policy.

Contact Us

For return, refund, cancellation, replacement, or delivery-related requests, contact:

myHomavelle
Indiana Business Park
14801 W. 65th Way, Suite 12
Arvada, CO 80005
United States

Email: info@myhomavelle.com

Please include your order number in all correspondence so we can assist you efficiently.

Language

This Return & Refund Policy is written and interpreted in the English language. Any translation is provided solely for convenience. In the event of a conflict or inconsistency between the English version and a translated version, the English version will control.