Shipping Policy

Last Updated: July 12, 2026

At myHomavelle, we work to process and ship orders as efficiently as possible. This Shipping Policy explains how order processing, shipping, tracking, delivery, and delivery-related issues are handled.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Order processing times may be longer during:

• Holidays

• Promotional periods

• High-volume sales events

• Product launches

• Severe weather

• Inventory or fulfillment disruptions

Processing time is separate from shipping and delivery time.

We may contact you if additional information or payment verification is required before your order can be processed.

Shipping and Delivery Estimates

After your order has been processed and shipped, estimated delivery typically takes 7 to 14 business days.

Processing time is separate from shipping time. Orders are typically processed within 1 to 3 business days before shipment.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

• The product ordered

• The fulfillment location

• The delivery destination

• The shipping carrier

• Customs processing

• Weather conditions

• Holidays

• High order volumes

• Circumstances outside our reasonable control

Products from the same order may be shipped separately and may arrive on different dates.

Fulfillment and Shipping Locations

myHomavelle works with third-party suppliers, fulfillment providers, warehouses, and shipping carriers to offer a broad selection of household, kitchen, garden, gadget, and everyday consumer products.

Orders may be shipped from different domestic or international fulfillment locations depending on product availability and the customer’s delivery address.

Our business contact address is not necessarily the location from which your order will be shipped.

Do not send returns to our business contact address unless our customer support team has specifically instructed you to do so. Approved returns may need to be sent to a designated return facility.

Split Shipments

Products within the same order may be stored at different fulfillment locations.

As a result:

• An order may be divided into multiple shipments

• Items may arrive on different dates

• Each package may have a separate tracking number

• One package may arrive before the rest of the order

You will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless otherwise clearly disclosed before purchase.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping rates may depend on:

• The delivery destination

• The size or weight of the order

• The selected shipping method

• The products ordered

• Available promotions

• The applicable fulfillment location

Any available free-shipping promotion will be subject to the terms displayed with that promotion.

Expedited shipping charges and other optional delivery fees are generally non-refundable once the applicable service has been provided.

Shipping Destinations

We ship only to destinations that are available for selection during checkout.

Shipping availability may vary by:

• Country

• State

• Territory

• ZIP Code

• Product

• Carrier

• Fulfillment location

Certain products cannot be shipped to particular locations because of carrier restrictions, import restrictions, safety requirements, or applicable laws.

We may cancel and refund an order if we are unable to ship it to the address provided.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us promptly if any information is incorrect.

An order confirmation means that we received your order. It does not necessarily mean that the order has already been processed or shipped.

Shipping Confirmation and Tracking

Once your order or part of your order has been shipped, you may receive a shipping confirmation email containing available tracking information.

Tracking information may take several business days to become active after a shipping label has been created.

In some cases:

• A carrier may not scan a package immediately

• Tracking may not update at every stage

• Tracking events may appear out of order

• International tracking may be limited

• A local carrier may issue a different tracking number

If an order is shipped in multiple packages, you may receive more than one shipping confirmation or tracking number.

Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Before submitting your order, please verify:

• Recipient name

• Street address

• Apartment, unit, or suite number

• City

• State

• ZIP Code

• Country

• Telephone number

• Email address

myHomavelle is not responsible for delivery problems caused by incorrect, incomplete, outdated, or insufficient information provided by the customer.

Address Changes

Contact us at info@myhomavelle.com as soon as possible if you need to change your shipping address.

We will make reasonable efforts to update the address, but we cannot guarantee that a change can be made after an order has entered processing, fulfillment, or shipment.

Once an order has been transferred to a fulfillment provider or shipping carrier, we may be unable to:

• Change the delivery address

• Redirect the shipment

• Cancel the shipment

• Recall the package

A request to change an address is not confirmed until you receive written confirmation from us.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:

• Returned to the sender

• Held by the carrier

• Delivered to the address provided

• Abandoned or destroyed by the carrier

If a package is returned to a fulfillment facility, we may be able to arrange reshipment after the correct address has been confirmed.

The customer may be responsible for additional shipping, handling, or return-to-sender charges when the delivery failure resulted from customer-provided information.

Original shipping charges may be non-refundable.

Delivery Delays

Shipping and delivery may be delayed because of circumstances outside our reasonable control, including:

• Carrier disruptions

• Severe weather

• Natural disasters

• Customs inspections

• Transportation interruptions

• Labor disputes

• Government restrictions

• Public health emergencies

• High shipping volume

• Incorrect delivery information

• Fulfillment or supplier disruptions

We will make reasonable efforts to provide updated information when we become aware of a significant delay.

If we are unable to ship an order within the timeframe communicated to you, we will provide any notice, cancellation option, consent request, or refund required under applicable law.

Lost Packages

If your package appears to be lost, contact us at info@myhomavelle.com.

Claims for packages believed to be lost in transit should be submitted within 30 days after the estimated delivery date.

Before contacting us, please:

1. Review the tracking information.

2. Confirm that the shipping address is correct.

3. Check around the delivery location.

4. Ask household members or neighbors.

5. Check with a front desk, mailroom, building manager, or reception area.

6. Contact the shipping carrier when possible.

We may need to wait for the carrier’s investigation before approving a replacement or refund.

If the carrier confirms that a package was lost in transit and the issue was not caused by incorrect customer information, refusal, or failure to collect the shipment, we may provide:

• A replacement

• A refund

• Another reasonable resolution

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Wait until the end of the delivery day

• Check all entrances and safe delivery locations

• Ask household members and neighbors

• Check with your building manager, mailroom, or front desk

• Contact the carrier

• Confirm that the address on the order was correct

Carrier tracking may occasionally show a package as delivered shortly before the package is physically delivered.

Contact us if the package remains missing after completing these steps.

We may request additional information or require a carrier investigation before determining whether a replacement or refund is available.

Stolen Packages

myHomavelle is not automatically responsible for packages that are confirmed as correctly delivered and are later lost or stolen from the delivery location.

However, contact us so we can review the circumstances and determine whether assistance may be available.

Depending on the situation, you may also need to:

• Contact the shipping carrier

• Contact your property manager

• File a report with local authorities

• Submit documentation relating to the missing package

Damaged Packages

If a package or product arrives damaged, contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the outer packaging

• Photographs of the shipping label

• A video showing the issue, when useful

Keep the product and all packaging until your claim has been reviewed.

Damaged-product claims are handled in accordance with our Return & Refund Policy.

Refused or Unclaimed Packages

Customers are responsible for accepting or collecting their shipments.

Packages that are refused, not collected, or left unclaimed may be returned, abandoned, or destroyed by the carrier.

If a package is returned to a fulfillment facility, we may be able to arrange reshipment. Additional shipping and handling costs may apply.

We cannot guarantee a refund, replacement, or reshipment for packages that are:

• Refused by the recipient

• Not collected from a pickup location

• Abandoned

• Destroyed by the carrier

• Returned because the recipient was unavailable

• Undeliverable because of customer-provided information

Any approved refund may be reduced by original shipping costs, return-to-sender fees, handling charges, customs fees, or other non-refundable costs.

Customs, Duties, and Import Charges

International orders may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

• Processing fees

• Other charges imposed by the destination country

Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge paid to myHomavelle.

We do not control customs charges and cannot predict their amount.

Customs authorities may delay, inspect, open, or reject a shipment. Customers are responsible for complying with the import requirements of their destination.

Refusing an international shipment because of customs charges does not guarantee eligibility for a full refund.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will attempt to accommodate your request, but cancellation is not guaranteed once an order has entered processing or fulfillment.

An order cannot normally be canceled after it has shipped.

After delivery, an eligible item may be returned in accordance with our Return & Refund Policy.

Contact Us

For questions about shipping, delivery, tracking, or your order, contact:

myHomavelle
Indiana Business Park
14801 W. 65th Way, Suite 12
Arvada, CO 80005
United States

Email: info@myhomavelle.com

Please include your order number when contacting us so we can assist you efficiently.

Language

This Shipping Policy is written and interpreted in the English language.

Any translation is provided solely for convenience. If there is a conflict or inconsistency between the English version and a translated version, the English version will control, except where applicable law requires otherwise.